Insights

40 to 40 series

Day 20 of #40to40! Stop APOLOGIZING!

Are you someone who over-apologizes? Be careful of #apologies when they’re unnecessary. If you’ve done something wrong #apologize and do it quickly or they’ll be full of resentment and you’ll make it worse the longer you wait.

If you HAVEN’T done something wrong then #Pause to think about what would be more helpful. When you have superfluous apologies the other party gets more aggressive.

Instead, use language that takes the onus off you and keeps things more positive (and complimentary): “Thank you for your patience”

And keep things moving forward instead of looking back.

What my clients say…

 

“Very few speakers combine unique and original content, deep practitioner experience and charismatic communication. Fotini has all three. Reflected in one of the highest speaker scores we have seen.”

~ Neil Courtis, Head of E-Learning, Sensible Media

“Fotini delivers transformational impact to every person in the room.”

~ James Kristof, VP Global, Nestlé

“The session went down extremely well, scoring 9.6/10 — one of our highest in the whole summit!”

~ Coaching.com Summit

“Fotini’s feedback from our sales conference was 9’s and 10’s, easily our top-rated speaker!”

~ Kelly MacDonald, SVP, Aon Risk Solutions

“At a conference of mainly white middle-aged men who run companies, she managed to captivate them. One of our most successful sessions and they are very hard to please.”

~ Rita Carolan, Head of Member Experience, HLB International

“Simply put, Fotini was outstanding.”

~ Michael Hessler, Marketing Leader, SC Johnson

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