Insights
40 to 40 series
Day 20 of #40to40! Stop APOLOGIZING!
Are you someone who over-apologizes? Be careful of #apologies when they’re unnecessary. If you’ve done something wrong #apologize and do it quickly or they’ll be full of resentment and you’ll make it worse the longer you wait.
If you HAVEN’T done something wrong then #Pause to think about what would be more helpful. When you have superfluous apologies the other party gets more aggressive.
Instead, use language that takes the onus off you and keeps things more positive (and complimentary): “Thank you for your patience”
And keep things moving forward instead of looking back.
What my clients say…
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